LeadingReach was facing the challenge of code being produced faster than QA could test it, threatening their high quality of standards.
Defects in code detected 3x faster
35% decrease in time spent on manual regression
40% increase in amount of test coverage
LeadingReach, a company that specializes in referral management & healthcare communication, found themselves facing the same challenge as many other highly technical SaaS products: balancing the need to meet a high standard of quality with the rapid pace of software innovation. When they made the decision to partner with mabl, they overcame many of these challenges and ultimately transformed a portion of their QA process.
LeadingReach recognized that consistent regression testing is fundamental to assuring a high quality product. “If our system isn’t working properly, there can be delays in patient care,” explains Jeremy Pfingsten, QA Manager. “If the quality is there, then we're not impacting anybody; we're making things faster and better for everybody. So it's really important that our system is working all the time and has minimal defects.” Requiring a low threshold for defects, LeadingReach built a comprehensive set of regression tests for their product lines. With each new release, the number of regression tests increased. Eventually, manual testing put product releases at risk of delay. Spending time building and automating tests written in Python or Cypress, could take days to write when testing needed to be done in hours.
From a leadership perspective, one of the most significant goals in using mabl was to automate repetitive regression testing, helping to accelerate release cycles and improve the overall quality and stability of releases. By reducing the risk of defects, expanding test coverage, and running tests more frequently, the QA team was empowered to strategically innovate and focus on higher-value activities.
Ultimately, leadership’s goals closely aligned with those of the QA team, who were looking for an easy to learn and maintain solution to eliminate the tedium in the manual testing process. They wanted to shift from execution and maintenance towards more strategic endeavors like test design and analysis, utilizing a tool that could quickly adapt to a product that is continually evolving.
The decision to adopt mabl stemmed from a thorough evaluation of its capabilities, ease of adoption, and ability to seamlessly integrate with its existing workflows. The mabl team provided robust support in the rollout, ensuring LeadingReach’s development and quality initiatives were being met. mabl’s ongoing support is also a significant factor in how successful the implementation has been for the team, with Jeremy Pfingsten noting, “mabl support is amazing, but the better thing is that you don’t really need it that often because everything just works.”
The onboarding for the QA team was remarkably smooth, with the team quickly understanding how to create and maintain tests, implementing them earlier in the software development lifecycle than they have been able to in the past. There are multiple ways mabl made the implementation easier, such as the auto-healing capabilities that help to significantly decrease test maintenance times, and the robust educational training available through mabl University, which allowed testers to understand automation and begin creating tests.
It didn’t take long for the impact of mabl to be realized for the LeadingReach team, including:
The LeadingReach team noted several other benefits as well including the cost savings that come with not having to redo work and being able to optimize resource allocation within the QA team.
The team noticed impacts beyond the product itself, identifying potential issues much earlier in the development lifecycle, and dedicating more time to value-added activities like exploratory testing and new feature validation, leading to greater job satisfaction. They also noted the product is “fun to use,” a sentiment not often attributed to testing software. These feelings have generated significant buy-in from the entire company, not just the people who are involved in the day-to-day testing practices.
Leadership, management, and the QA team at LeadingReach now view mabl as an indispensable partner in their goals to balance innovation and quality. With enthusiasm for future quality initiatives and the desire to automate as much of their testing as possible, mabl is fundamental to their strategy for continued growth and delivering the best possible product to their clients.
It’s the only SaaS solution that tightly integrates automated end-to-end testing into the entire development lifecycle.
mabl, the leading AI-native test automation platform, empowers software teams to accelerate innovation while ensuring exceptional quality. Our agentic tester complements your team’s human expertise with a digital teammate, providing comprehensive and reliable quality assurance across web, mobile, and APIs. Trusted by industry leaders like Workday, Vivid Seats, and JetBlue, mabl transforms how teams approach software quality.
