Head of Customer Success

Boston, MA - Customer Success - Full-Time

All companies are software companies and they’re all moving to DevOps to stay competitive in their industries. Yet as they move to DevOps, they’re using decades-old tools and processes which just aren’t keeping up. mabl is built to help them. At mabl, we’re helping enterprises ship higher quality software faster by building the worlds’ first Intelligent Testing Platform, continuous testing for continuous delivery.  

mabl has built a SaaS test automation product which saves time and effort for engineering teams by using AI to automate much of the manual tasks QA and Developers spend time on today. In turn, teams can experience significant ROI and move at the speed of DevOps. Our customers include leaders in their industries such as Riot Games, Charles Schwab, Jetblue, and many others. 

Our team is led by veteran founders Izzy Azeri and Dan Belcher who previously started Stackdriver, a DevOps infrastructure monitoring platform which was acquired by Google and is now the de-facto management interface for customers on Google Cloud Platform. mabl has raised $30M in venture funding from leading VC’s including GV (formerly Google Ventures), CRV, and Amplify partners.   

Our culture is built around values including Supportive, Drive, Insight, and Authenticity. We work day in and day out to build a successful business and share in the rewards and upside which that brings. We’re transparent to a fault and excited about building a great team.  

About the Role: 

mabl is looking for its first Head of Customer Success. This person will lead mabl’s global Customer Success team as well as be hands on with various Enterprise accounts around the world. The ideal candidate would have experience as a customer success manager in the past as well as having managed a team.  

What you’ll do:

  • Manage a team of 4 customer success managers 
  • Develop best practices to insure customers are having success with the mabl product 
  • Build direct relationships with strategic enterprise clients
  • Work cross-functionally across product, support, and sales
  • Own the renewal process for all accounts 
  • Continue to drive automation activities within the customer success function 
  • Develop strategies to continue expanding the capabilities that customer success can bring to organizations 

What you’ll bring to the table: 

  • 2+ years direct Customer Success experience at a B2B SaaS company
  • Management experience having lead a team of professionals     
  • Excellent written and verbal communications 
  • Team player and strong coach 
  • Willingness to be hands on with enterprise clients 
  • Data driven decision making capabilities