Customer Support at mabl

Do you love helping people and solving technological problems? Do you have a background in software QA or web development and love talking to customers? Do you get satisfaction by following projects through to completion? This may be the right role for you.

Your responsibilities will include helping customers use mabl to create their automated tests for their websites and web applications. We provide support over live chat as a primary communication channel. Occasionally, you may escalate to a video call to dive deeper into the problem. When people reach out for help, you will provide a human and consultative experience for them. That means diving deeper than a simple fix and making sure that we address their strategic needs. You will seize opportunities to delight customers through their support experience.

After that, it gets more exciting because you’ll use data to inform other teams what you’re learning from customer interactions. You will provide feedback to our product team to ensure we build a product that fits our customers’ needs. You will become a valuable “Voice of the Customer” and a trusted resource among your co-workers.

mabl is always evolving, so you should be enthusiastic about keeping up with the product’s changes. This includes learning new features, updating our help documentation and adapting your solutions to customer issues.

Ideal Qualifications:

  • Previous experience in software QA, preferably with software test automation
  • Working knowledge of HTML, CSS, JS and Chrome dev tools
  • Troubleshooting web-based problems (The art of asking the right questions to arrive at a solution.)
  • Communication with an emphasis on clarity, technical precision, and empathy for our customers
  • Not afraid to ask for help when needed
  • Interested in learning good test automation practices and patterns
  • Ability to work successfully in a dynamic, fast changing environment
  • Experience working with enterprise customers in a business environment
  • Persistence in representing customers needs in planning meetings, design discussions and pushing for bug fixes

No one matches exactly to a job description. Even if you don’t have all of the above qualifications but you think you’d be a good fit, apply anyway and we’ll talk.

mabl offers competitive compensation and benefits, including health, dental, and vision insurance, along with 401k. In addition, there is a flexible vacation policy, various team building events, as well as Fridays off in the summer.

If all this sounds like the role for you, then we’d love to hear from you!

Join us!